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Terms & Conditions You Need to Know

When you open an account with bos899, you're entering into straightforward agreements that protect both you and us.

Account security built inClear payment rulesDirect support accessYour data protection

Our Terms Framework and Your Player Status

bos899 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bos899 operates these terms for all account holders in regions where local law permits. Your account access, deposits via DANA, OVO, GoPay, QRIS or bank transfer, and withdrawals all operate under these conditions. We verify your identity during sign-up to meet anti-money-laundering standards. Withdrawals are processed

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within 24 hours of your request; verification may add 2–4 hours depending on your bank. You remain the owner of your account wallet at all times. Disputes over transactions, game outcomes, or account access are handled first through our support team, then where local law permits,
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through independent review. These terms bind both you and bos899 and remain in force as long as your account is active.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us on Terms Questions

SECURITY AND TRANSPARENCY

How We Protect Your Account and Data

Data Handling

Your personal data—name, email, payment details—is encrypted during storage and transmission. We do not sell your data. Account information is kept for 7 years after closure to meet audit requirements where local law permits.

Cookie Policy

We use cookies and tracking pixels to remember your login, improve page load speed, and detect fraud. You can adjust cookie settings in your browser; some features may not work if you disable them entirely.

Account Security

Your password is hashed and never stored in plain text. We monitor login attempts and flag unusual activity automatically. Enable two-factor authentication in your account settings for extra protection.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or bank account, we verify the account holder name matches your profile. Mismatches are flagged and require support clearance to proceed.

Request Changes

To update your email, phone, payment method or personal details, go to Account Settings, make the change, and verify via email or SMS. Identity changes require document upload and support review.

Dispute Resolution

If you believe a charge is wrong or a game outcome is incorrect, contact support within 30 days. We investigate with game logs and transaction records. Resolutions are issued within 7 business days where local law permits.

Frequently Asked Questions on Terms & Conditions

Your account can be closed anytime from Account Settings. Any remaining wallet balance is withdrawn to your registered payment method within 24 hours. After closure, you cannot reopen the same account; a new registration requires a 30-day waiting period where local law permits.

Yes. Go to Account Settings, update your email or phone, and confirm the change via the link or code we send. For security, we do not allow changes if a withdrawal is pending. Changes take effect immediately after verification.

Accounts with no login, deposit or withdrawal for 12 months are considered dormant. We will email you a notice. If you do not log in within 90 days of the notice, dormant fees may apply where local law permits. Reactivation is simple: just log in and deposit.

We collect your location to verify you are in a region where local law permits account access. This is done once during sign-up and when you log in from a new device. Your location is not shared with third parties and is deleted after 30 days.

Your account is personal and non-transferable. Sharing your login credentials or allowing someone else to access your account violates these terms and may result in account suspension. We recommend enabling two-factor authentication to prevent unauthorized access.

Deposit, withdrawal and game transaction records are stored for 7 years from the date of the transaction. You can download your history anytime from your Account Statement page. After account closure, records are retained for audit purposes where local law permits.

Report the issue to support within 30 days with your game ID or session time. We review the game log and RTP data to confirm fairness. Our response includes a full explanation and any correction needed. Resolutions are issued within 7 business days.

Terms & Conditions You Need to Know

How to Reach Us on Terms Questions

How We Protect Your Account and Data

Data Handling

Cookie Policy

Account Security

Withdrawal Verification

Request Changes

Dispute Resolution

Frequently Asked Questions on Terms & Conditions

01 What happens if I close my account?

02 Can I change the email or phone linked to my account?

03 What are the rules on dormant accounts?

04 How do you use my location data?

05 What is your policy on third-party account access?

06 How long do you keep my transaction history?

07 What happens if I dispute a game outcome?

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