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How bos899 Keeps Your Account Safe

When you open an account with us, your personal information and payment details are encrypted and stored securely.

Encrypted deposits and withdrawalsNo data sharing with third-party marketersAccount access via email, phone and live chat
bos899 How bos899 Keeps Your Account Safe
CONTACT PATHS

Reach Us About Your Privacy

Email Support Write to our data team at support@bos899.
Live Chat Open the chat widget on the lobby page or from your account settings.
Account Settings Log in and go to Settings > Privacy to download your data, request deletion…
SECURITY MEASURES

How We Protect and Handle Your Data

Encryption in Transit

All communication between your device and our servers uses TLS 1.3 encryption. When you deposit via DANA, OVO, GoPay or QRIS, the transaction travels over a secure channel that no third party can intercept or read.

Cookies and Tracking

We use cookies to remember your login, language preference and game history. Functional cookies are required to keep your account open. Analytics cookies help us see which lobbies players in Bandung and other regions visit most, so we can improve the experience.

Account Verification

Before your first withdrawal, we verify your identity using the details you provided at signup. This prevents fraud and ensures only you can access funds. Verification usually completes within one business day.

Data Retention

We keep active account data for as long as you hold an account. After closure, we store minimal records (transaction logs, identity proofs) for seven years where local law permits, then delete them permanently.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks), regulatory authorities where local law permits, and fraud prevention partners. We never sell your information to advertisers or data brokers.

Your Rights

You can request a copy of your data, correct inaccurate fields, or ask us to delete your account and associated personal information. Contact [email protected] with your request; we process it within 30 days.

Privacy Policy Questions Answered

Yes. Log in to your account, go to Settings > Privacy > Download My Data, and we'll email you a complete record of your profile, transaction history and login activity within 24 hours. You can also email [email protected] to request this data anytime.

Active transaction records stay in your account history as long as your account is open. After you close your account, we retain minimal records (transaction IDs, withdrawal dates) for seven years where local law permits for regulatory compliance, then permanently delete them.

No. Your payment details are shared only with the payment network itself (DANA, OVO, GoPay or QRIS) to process the transaction. We do not share payment information with game studios, advertisers, or any third party outside payment processing and regulatory bodies.

Your account profile, email and phone number are removed from active systems immediately. Payment records and identity verification documents are retained for seven years where local law permits for regulatory and fraud-prevention purposes, then deleted permanently.

Yes, we use cookies for login, preferences and analytics. Essential cookies cannot be disabled as they keep your account secure. You can disable analytics cookies in Settings > Privacy > Cookie Preferences. Your lobby will still work, but we won't track which games you browse.

Yes. Go to Settings > Personal Information and update your email, phone or address yourself. For sensitive fields like your legal name or date of birth, email [email protected] with proof of identity; we'll verify and update it within 2–3 business days.

Start with our support team at [email protected] or live chat (Monday–Sunday, 10 AM to 11 PM). If you're not satisfied with our response, where local law permits, you may file a complaint with your regional data protection authority.